Digital letters are available instantly. Printed letters typically ship within 2–3 business days and arrive within 5–7 business days depending on your location.

Yes! You can personalize the child’s name, achievements, and a special note. You can also pick the template and font style to match your vibe.

Absolutely. We store only what’s needed to create and deliver your letter, and we never sell your data. All payments are processed through secure, PCI-compliant providers.

If your order hasn’t shipped, we can update it—just reply to your confirmation email. For digital letters, you can regenerate a new version anytime.

Yes, we ship worldwide. Delivery times vary by region; international orders usually arrive in 7–14 business days.